What are the standard shipping charges?
  • Free shipping within India
  • International shipping is flat INR 1,500 (around $20)
How long before I receive my order?
  • As a slow fashion brand, we make garments to order so it takes a little longer. Within India, the order will be delivered in 7-14 days.
  • For International orders, depending on the country, orders will reach you in 2-3 weeks.

We have a 7-days return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hi@politesociety.in. If your return is accepted, we will send you the shipping address and you can mail the item(s) back to us. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hi@politesociety.in.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll receive store credit for the same. 

For International Orders
Unfortunately we do not accept returns or exchange on international orders.